AUSTRO’S TECHNICAL SERVICES
The success of of Austro is largely attributable to ensuring that customers receive the highest level of technical and after-sales service, and a commitment to constant innovation in its service offering.
By providing on-going services to customers, the Team enhances customer’s confidence in the products sold which results in strong customer loyalty to the group.
The proficiency of a national team of 20 highly-trained field service representatives (FSR’s), with the experience and expertise to solve any mechanical, electrical and computerised machinery problems; a large sleet of vehicles, and substantial stock holding of spare parts results in fast, efficient response to customer’s needs at all time.
Our technical support department provides a range of solutions to add altruistic value to our customer’s environments. We offer the following services nationwide:
- Troubleshooting – analyses and solutions by experts
- Remote Diagnostics – tele-sevice support that can significantly reduce downtime, cutting service costs and improving the efficiency of machines and systems
- Serial number tracking of machines with service history
- Software upgrades – when applicable, to improve the performance of our products
- Computer back-ups to reduce downtime after disastrous incidents
- Repairs and overhauls of components
- Scheduled preventative maintenance programs