The spares department of our technical support division manages the after sales supply of spare parts for all the brands within Austro.
Efficient nationwide service through our subsidiaries located in Durban and Cape Town, ensures:
- Rapid delivery of guaranteed spares
- Prompt assistance in problem solving
- Continuous and competent information service for spare parts and assistance with the documentation (ie manuals) accompanying the machine
Other customer benefits include:
- Recommended spares kits
- Spare parts customised to meet the needs of the individual machine model
- Online ordering of spare parts
- Offers and special promotions for spare parts
With Austro’s extensive inventory of parts means that with few exceptions, we’ll have the exact part you need in stock every time.
“In fact our first-time fill rate exceeds 94% – nearly 40% above the national average. So if we don’t have what you need, we’ll have it to you quickly”.